Join Remote Support
Speed Test
TECHNICAL SUPPORT & FAQ'S
Internet FAQ
Try unplugging the router from power for 2 minutes and reconnect.
Yes, you could use your own router upon installation; however, the advantage to using our equipment is an advanced level of support. If something happens to a piece of our equipment, we will cover the cost of repair or replacement.
If your personal equipment is found experiencing problems, unfortunately service call fees may apply. You will also be responsible for the configuration and maintenance of your router.
If your personal equipment is found experiencing problems, unfortunately service call fees may apply. You will also be responsible for the configuration and maintenance of your router.
TV FAQ
If cable service is freezing, it could be a number of things. Try to disconnect the cable box from power for one minute and reconnect. If there’s no response, please contact Customer Service to schedule an appointment.
Please bring your remote to our office on 285 Grand Street, Jersey City during normal business hours. We will check it and change if is needed, the cost to replace it $25 per remote with the exception of faulty controls.
Make sure to first press/select the STB button on the remote. If it still doesn’t react, reboot the STB from power.
Phone FAQ
1. Make sure the base has power (plugged into a live outlet).
2. Make sure the phone line is plugged into the phone base and voice keystone (blue wall jack).
3. Make sure that you are pressing 1 to dial out.
